Overview
We offer a 14-day return policy in line with EU consumer protection laws. You have 14 days from receiving your order to request a return.
To be eligible for a return, items must be unused, unopened, and in their original packaging, in the same condition that you received them.
Due to the nature of our products, certain items are non-returnable once opened for hygiene and safety reasons.
Non-returnable items include:
- Opened vape products
- Opened gummies or edible products
- Any used or tampered items
To complete your return, proof of purchase (order confirmation or receipt) is required.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within a few working days.
Late or missing refunds
If you haven’t received your refund yet, please check your bank account first, then contact your payment provider. Processing times may vary.
If you still have not received your refund, please contact us at support@myhighstore.com.
Exchanges
We only replace items if they are defective or damaged on arrival. If you receive a faulty product, contact us within 48 hours of delivery with evidence (photos/videos).
Shipping Returns
To initiate a return, please contact us first at support@myhighstore.com. Do not send items back without approval.
Customers are responsible for return shipping costs unless the item is faulty or incorrect. Shipping fees are non-refundable.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Need help?
For any questions regarding returns or refunds, contact us at sales@myhighstore.com.